Customer Service Consultant 1
Harare,
Zimbabwe
We are seeking a motivated and technically minded Service Delivery Technician Intern to join our team. This role is an exciting opportunity for an individual looking to gain practical experience in telecommunications, networking, customer service, and field operations within a dynamic and fast-paced environment.
The successful candidate will work closely with experienced Service Delivery Technicians and administrators to support customer installations, maintenance activities, basic fault troubleshooting, equipment handling, customer onboarding, and service delivery documentation
Responsibilities
- Supporting customer installations, maintenance, testing, and service restoration activities under supervision;
- Performing basic network and equipment checks and assisting with first-line fault troubleshooting;
- Preparing and handling tools, equipment, and materials required for assigned field activities;
- Supporting customer onboarding by explaining approved service and equipment basics;
- Maintaining accurate job records, photographs, time logs, test results, and customer sign-off documentation;
Must Have
- Currently pursuing a Degree/Diploma in Information Technology, Telecommunications, Electronics, Networking, or a related technical field
- Basic understanding of computer networks, telecommunications equipment, or customer-premises equipment;
- Basic understanding of field safety and willingness to follow safety procedures;
- A valid driver's licence
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Expand your knowledge of various business industries
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
