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Learning About Internet Connectivity - In Class Review 

Learning How To Use Timesheets and reporting in Odoo 

This training will equip you with a comprehensive understanding of SOP-FIN-002: Customer Disconnections, focusing specifically on SLA internet customers (Gold, Bronze, and Silver tiers) who are disconnected due to non-payment.

You'll learn the standardized process for managing customer disconnections, from the initial invoice dispatch and grace period to the final disconnection execution and reconnection policies. We'll cover crucial quality assurance requirements, including account reconciliation and proper documentation of payment follow-up efforts.

The training will also detail the roles and responsibilities of all involved parties, from Account Managers to the Finance Director, ensuring clarity on who does what at each stage. We'll examine special conditions for Platinum customers and the process for handling payment plans and other special reconnection arrangements.

Finally, we'll review key performance indicators (KPIs) and the monitoring and compliance procedures to ensure adherence to this critical policy, ultimately promoting fair customer treatment and efficient operations.

Our training will focus on two critical areas that support both effective management and a healthy, productive workplace.

First, we will cover the Disciplinary Project Plan — a step-by-step framework for handling workplace incidents fairly, consistently, and legally. You’ll learn how to report, investigate, and resolve issues while protecting both the organization and employees.

Second, we will explore Intentional Investment in the Employee/Employer Relationship. This is about moving beyond transactional interactions to building a long-term, mutually beneficial partnership. We’ll discuss how managers can support growth, engagement, and wellbeing, and how employees can actively contribute to their development and alignment with organizational goals.

By the end of this session, you will have the knowledge and tools to apply the disciplinary process effectively while nurturing a culture of trust, engagement, and long-term success."

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Course Title

Zimbabwe's Data Protection Legal Landscape & Technical Safeguards

Short Description (course card / tagline)

A compliance and cybersecurity briefing covering Zimbabwe's Cyber and Data Protection Act, POTRAZ regulations, and the technical controls that put them into practice.

Full Description

This course walks through Zimbabwe's data protection legal framework - the Cyber and Data Protection Act [Chapter 12:07], SI 155 of 2024, and the constitutional right to privacy - and explains what it means in day-to-day practice at Telecontract. It covers key definitions, the roles of data controller, processor and Data Protection Officer, the seven data protection principles, lawful bases for processing, data subject rights, and the duties and penalties organisations face under the Act.

The second half shifts from law to practice: the cyber threats organisations face today (phishing, ransomware, social engineering), real-world breach case studies, and the technical safeguards - encryption, digital signatures, user behaviour analytics, and layered security controls - that turn legal obligations into operational reality. It closes with a breach-response framework and strategic questions for leadership.

What You'll Learn

• The legal framework: CDPA, SI 155/2024, and the Constitution's role in data protection
• Key definitions: personal information, data subjects, controllers, processors, and DPOs
• The seven data protection principles and lawful bases for processing personal data
• Data subject rights and the corresponding duties of data controllers
• Offences and penalties under the CDPA
• Common cyber threats and social engineering tactics used against staff and executives
• Core technical controls: encryption, digital signatures, and user behaviour analytics
• How to respond to a data breach, step by step

Who This Course Is For

Employees and leadership at Telecontract who handle customer or employee data, including Product, IT, Sales, and executive teams.

Format

Self-paced slide presentation (32 slides) - approximately 45-60 minutes.